9ace Casino Terms
& Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between 9ace Casino ("9ace", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers on, or uses the 9ace platform at 9ace.org and any associated mobile or web applications. By creating a 9ace account, accessing the 9ace website, or placing any wager or bet through the 9ace platform, you unconditionally accept and agree to be bound by these Terms in their entirety.

These Terms apply to all players accessing 9ace from the Philippines, including players in Manila, Cebu, Davao, Quezon City, Makati, and all other provinces and regions. Where any localised regulation imposes additional requirements on players in specific jurisdictions within the Philippines, those requirements supplement rather than replace these Terms.

Your continued use of the 9ace platform after any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The most current version of the Terms is always available at 9ace.org/terms-conditions.

2. Eligibility & Age Requirement

To be eligible to register and maintain an account with 9ace Casino, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age.
• You are a natural person (not a corporation or other legal entity) acting on your own behalf.
• You are accessing the 9ace platform from a jurisdiction where online casino and sports betting activities are not prohibited by applicable law.
• You are not listed on any self-exclusion register or prohibited persons list applicable to 9ace or Philippine gaming regulation.
• You are not an employee, director, officer, contractor, or immediate family member of 9ace or any of its affiliated entities, game providers, or service partners.
• You have the legal capacity to enter into a binding contract under applicable law.

9ace reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documentation will result in suspension of your account pending resolution. Any winnings accrued on an account found to belong to an underage player will be forfeited and the account permanently closed.

3. Account Registration & Management

Each individual may hold only one (1) registered account with 9ace Casino at any time. The registration of multiple accounts by a single individual — whether using different names, email addresses, phone numbers, payment methods, or devices — constitutes a material breach of these Terms and will result in the suspension of all associated accounts and forfeiture of all balances therein.

When registering a 9ace account, you agree to provide accurate, current, and complete information. The name registered on your 9ace account must match the name on the payment method(s) used to fund your account. Mismatches between account registration details and payment method details may result in withdrawal delays or account suspension pending verification.

You are solely responsible for:

• Maintaining the confidentiality of your 9ace login credentials, including your username and password.
• All activities that occur under your 9ace account, whether authorised by you or not.
• Notifying 9ace support immediately upon becoming aware of any unauthorised access to or use of your account.
• Keeping your registered email address, mobile number, and personal details up to date.

9ace will never ask for your password via email, live chat, or any other communication channel. Any communication purporting to be from 9ace that requests your password should be treated as fraudulent and reported immediately.

4. Deposits & Withdrawals

All transactions on the 9ace platform are conducted in Philippine Peso (₱) unless otherwise specified. 9ace supports deposits and withdrawals via GCash, Maya (PayMaya), BPI, BDO, Metrobank, UnionBank, InstaPay, PesoNet, 7-Eleven CLiQQ, GrabPay, Coins.ph, and USDT TRC20 cryptocurrency.

Deposits: All funds deposited into your 9ace account must originate from a payment method registered in your own name. Third-party deposits — where the source of funds belongs to another person — are strictly prohibited. 9ace reserves the right to return funds received from an unverified or mismatched payment source without processing them into your account.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to method-specific processing times. 9ace may require completion of identity verification (KYC) procedures before processing any withdrawal. Minimum and maximum withdrawal limits apply and are published on the platform.

9ace does not accept deposits made using credit cards or borrowed funds. Players are responsible for any fees charged by their payment provider in connection with transactions on the 9ace platform. Currency conversion fees, where applicable to cryptocurrency transactions, are the player's responsibility.

5. Bonuses & Promotions

9ace Casino offers various bonuses and promotions to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All such promotions are subject to specific terms and conditions published at the time of the offer, which are incorporated into and form part of these Terms.

General conditions that apply to all 9ace bonuses unless otherwise stated include:

• Bonuses are available to verified, eligible players aged 21 and above only.
• Each bonus offer may be claimed only once per player, per household, per device, and per payment method unless explicitly stated otherwise.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. Wagering requirements, minimum odds, and eligible games are specified in each promotion's individual terms.
• Bonus funds cannot be withdrawn directly; only winnings generated from bonus play after satisfying wagering requirements are withdrawable, subject to maximum withdrawal limits where applicable.
• 9ace reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice in the event of abuse, technical error, or regulatory requirement.
• Players found to be abusing promotional offers — including through the use of multiple accounts, collusion, or exploitation of technical errors — will have their bonuses forfeited and accounts suspended.

6. Gameplay Rules

All games available on the 9ace platform — including live dealer games, slots, Dragon and Tiger, Ocean Lord, bingo, and sports betting — are governed by individual game rules published within each game or game category on the platform. In the event of any conflict between a specific game rule and these general Terms, the specific game rule shall prevail with respect to the conduct of that game.

9ace uses certified random number generation (RNG) technology for applicable games and employs professional live dealers for live table games. The outcomes of all 9ace games are final once confirmed by the system. 9ace will not reverse confirmed game results except in cases of a verified technical malfunction.

In the event of a technical malfunction or disconnection during gameplay, 9ace will apply its technical error policy as published on the platform. Bets that cannot be confirmed due to a system failure may be voided and stakes returned at 9ace's sole discretion. Winnings generated during a period of confirmed system error are void and will not be paid.

For sports betting, 9ace reserves the right to void markets, adjust odds, or suspend betting in response to events such as match abandonment, rule changes, or the discovery of integrity issues. Settlement of all sports markets on 9ace follows the official result as declared by the relevant governing body (e.g., PBA, NBA, UFC, WBSC for boxing, or applicable sabong organiser).

7. Prohibited Conduct

The following actions constitute a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant Philippine authorities:

• Registering more than one account with 9ace.
• Providing false, misleading, or fraudulent registration information.
• Using the 9ace platform while under the age of 21.
• Attempting to circumvent any security measure, geolocation restriction, or verification process on the 9ace platform.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with 9ace games or the betting interface in a manner not expressly permitted.
• Exploiting software bugs, game errors, or technical vulnerabilities for personal gain.
• Engaging in money laundering, fraud, or any activity in connection with the proceeds of crime through the 9ace platform.
• Colluding with other players or with any 9ace employee or affiliate to gain an unfair advantage.
• Charging back, reversing, or disputing legitimate deposits in bad faith after wagering the corresponding funds.
• Harassing, threatening, or abusing 9ace staff or other players via any communication channel.

8. Responsible Gaming

9ace Casino is committed to providing a responsible gaming environment for all Filipino players. Gambling is intended to be a form of entertainment, and 9ace recognises that for a small number of players it can become problematic. The following responsible gaming tools are available to all verified 9ace account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account. Once set, limits can be reduced immediately or increased after a 24-hour cooling-off period.
• Session Time Limits: Configure maximum session durations after which you will be automatically logged out of your 9ace account.
• Cooling-Off Period: Take a temporary break from 9ace gaming for a defined period (24 hours, 7 days, or 30 days) without permanently closing your account.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 9ace platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Receive periodic on-screen reminders of the time elapsed during your gaming session.

All responsible gaming tools are accessible from your 9ace account settings or by contacting 9ace support via live chat. For additional support and resources relevant to Filipino players, please visit our Responsible Gaming page. 9ace also encourages players to seek assistance from responsible gaming organisations operating in the Philippines.

9. Intellectual Property

All content on the 9ace platform — including but not limited to the 9ace name, logo, website design, software, game content, graphics, text, audio, video, and data compilations — is the property of 9ace Casino or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 9ace platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any 9ace content without prior written consent from 9ace.

Any unauthorised use of 9ace intellectual property may result in account termination and may constitute an infringement actionable under Philippine law and applicable international intellectual property conventions.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 9ace Casino shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the 9ace platform, including but not limited to:

• Loss of profits, winnings, or gaming opportunities resulting from platform downtime, technical malfunction, or maintenance.
• Errors or omissions in game outcomes subsequently corrected under the technical error policy.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Reliance on any information published on the 9ace platform that is subsequently found to be inaccurate.
• Any action taken by 9ace in good faith pursuant to its regulatory, anti-money laundering, or responsible gaming obligations.

Where liability cannot be excluded under applicable Philippine consumer protection law, 9ace's total aggregate liability to you in connection with any claim shall not exceed the total deposits you have made to your 9ace account in the 30 days preceding the event giving rise to the claim.

11. Privacy & Data Protection

9ace Casino collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a 9ace account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

9ace may be required to disclose player information to regulatory authorities, law enforcement agencies, or financial intelligence units under applicable Philippine law, including requirements arising from the Anti-Money Laundering Act (AMLA) and its amendments. Such disclosures do not constitute a breach of confidentiality obligations by 9ace.

12. Account Termination & Suspension

9ace reserves the right to suspend or permanently terminate your account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent activity, money laundering, or use of the 9ace platform for unlawful purposes.
• Receipt of a self-exclusion request from the account holder.
• Regulatory direction or court order requiring account closure.
• Extended periods of account inactivity as defined in the 9ace inactive account policy.

Upon account closure, any verified real-money balance remaining in your 9ace account (net of any pending bonus wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements. Balances associated with bonus funds that have not met wagering requirements will be forfeited upon account closure.

You may voluntarily close your 9ace account at any time by contacting support via live chat. Voluntary account closure does not affect any outstanding wagering commitments or pending withdrawal requests at the time of closure.

13. Amendments to These Terms

9ace Casino reserves the right to amend these Terms at any time. Where changes are material — for example, changes affecting your rights, financial obligations, or access to the platform — 9ace will provide reasonable notice via the email address registered to your account or via a notice displayed on the 9ace platform upon login.

Your continued use of the 9ace platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request voluntary account closure as described in Section 12.

14. Governing Law & Dispute Resolution

These Terms and your use of the 9ace platform are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of 9ace, you agree to first contact 9ace support via the live chat function on the platform and attempt to resolve the matter informally. 9ace will endeavour to respond to and resolve all complaints within five (5) business days of receipt.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines. Nothing in this clause limits 9ace's right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or prevent ongoing breach of these Terms.

15. Contact Us

If you have any questions regarding these Terms & Conditions, require clarification on any provision, or wish to make a complaint or request, please contact the 9ace Casino support team through the following channel:

• Live Chat: Available 24/7 directly on the 9ace platform — the fastest way to reach the support team.
• Email: [email protected] — for non-urgent written correspondence, including formal complaints and verification queries.

The 9ace support team operates around the clock, every day of the year including Philippine public holidays. We aim to acknowledge all email enquiries within one (1) business day and resolve all substantive complaints within five (5) business days.